CVE-2024-28186

Summary

CVE-2024-28186 is a vulnerability affecting the FreeScout open-source help desk application built with PHP. The issue arises from the application's practice of storing complete stack traces of exceptions in its database. This inadvertently discloses sensitive SMTP server credentials to users via the `/conversation/ajax-html/send_log` endpoint. An attacker could exploit this vulnerability to gain unauthorized access to SMTP server credentials, potentially sending unauthorized emails and posing a severe threat to email communications' confidentiality and integrity. Users are advised to upgrade to version 1.8.124. Alternatively, users can avoid storing complete stack traces, implement redaction mechanisms, and review and enhance logging practices to mitigate this risk.

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