CVE-2023-38058

Summary

CVE-2023-38058 is a privilege escalation vulnerability affecting the OTRS ticket move action in its agent interface. An attacker who is authenticated as an agent can bypass required permissions and move tickets unauthorizedly. This issue poses a risk to OTRS systems from version 8.0.X up to, but not including, 8.0.35. Successful exploitation could lead to unintended modifications of support tickets, potentially disrupting the support workflow and jeopardizing sensitive information.

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